 They were the visions or should I say hopes of Councilors going back a number of years. The “they” is the hiring of a community engagement specialist and the creation of a 311 service. It is wonderful to report that City has hired Kyler Cote as our Community Engagement Specialist and just recently hired Laura Murray as the 311 Service Center Director. Together with Jeanne Ostroff, our Digital Media Manager, they make up a team working under the direction of the Deputy City Manager, Emily Monea. Kyler has been busy attending and speaking at community meetings and meeting with folks one-on-one to discuss his role and how he might be helpful. Laura is preparing for a mid-May publicity campaign for 311 with an official rollout on Monday, June 3rd. Jeanne will continue her work to share the news about various City services though the City’s many social media platforms. FYI the 311 number will operate from 8:30 AM to 5:00 PM and there will be answering machine where residents can leave message at other times. These messages will be checked first thing each morning. |